Delivery Policy

• Shipping Fee

• Free shipping for any single order over HKD $500.

• For orders below HKD $500, a flat rate of HKD $20 applies.

• Delivery Area

• Currently we serve Hong Kong only (including Hong Kong Island, Kowloon, New Territories, and some outlying islands; remote areas may incur an extra surcharge – please contact us for details).

• No overseas orders at this time.

• Handling Time

• Orders are processed and dispatched within 2–3 business days after confirmation.

• Dispatch may be delayed during public holidays, adverse weather, or other force majeure events.

• Carrier

• We mainly use SF Express or Hong Kong Post. The carrier may be chosen at our discretion.

• Order Tracking

• A tracking number will be sent via WhatsApp or email after dispatch, so you can monitor delivery status.

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II. Return Policy

• Eligibility for Return

• You may request a return within 7 days of receipt if you encounter:

• Damaged packaging or product leakage

• Wrong item delivered (not matching your order)

• Product quality issue (e.g., defective spray head, incorrect label)

• Non‑returnable items

• Products that have been opened or used (except quality issues)

• Change of mind (e.g., dislike of scent or packaging)

• Return request made after the 7‑day window

• No valid proof of purchase

• Return Process

• Contact us on WhatsApp (8494-7580) with your order number, product name, and photos of the issue.

• After confirmation, send the unused product(s) with original packaging to our designated address.

• Once we receive and inspect the return, we will process a refund or exchange within 7 business days.

• Return Shipping Cost

• For quality issues or our mistake: we cover the return shipping cost.

• For personal reasons (e.g., changed mind, ordered by mistake): customer bears the return shipping cost.

• Refund Method

• Refunds will be issued via the original payment method (credit card, Alipay, FPS, etc.). It may take 5–14 business days depending on your bank or payment provider.